IT Business Analyst – Remote job

Technical requirements


  • Minimum 2 years of experience in a similar position;
  • Experience in business analysis of large projects;
  • Practical experience with Agile and Waterfall methodologies;
  • Experience in dealing with the client and good client management skills;
  • Experience in developing / defining architectures oriented towards web services, microservices;
  • Medium to advanced knowledge of PHP, SQL, HTML5, JavaScript, CSS3, ReactJS, React Native, NodeJS, Code review and Git;
  • Experience with various frameworks (e.g. Laravel, Yii, Symfony, jQuery, Angular, React);
  • Experience in identifying and applying design patterns, integration patterns and refactoring concepts.

Nice to have:

  • Knowledge of DevOps processes;
  • Knowledge of Cloud services and their applicability.

Non-technical requirements

  • Advanced knowledge of English: reading, comprehension, writing and speaking;
  • Good presentation skills, verbal and written communication, listening;
  • Agile, constructive and creative mentality;
  • Responsibility, proactivity and curiosity;
  • Focused on identifying causes, solving problems and continuous improvement.

Job description

  • This job is part of the Production Department of our company, a department composed of Designer, Frontend Developers, Backend Developers, Technical & Non-technical Project Manager, Quality Assurance Engineers;
  • Within the Production Department, there is also a Technical Support Department – which deals with the identification of technical solutions for any project / requirement.

Role description

The main responsibilities are:

  • Prioritization and examination of customer requirements;
  • Providing relevant clarifications and appropriate technical solutions to customer requests;
  • Analyzing the requirements / requests for the projects that are entering or are being implemented;
  • Identifying implementation alternatives, bringing pros and cons, from a technical and business perspective;
  • Tracking requirements, feedback from all parties involved and ensuring that teams are aligned with these needs, requests and priorities;
  • Must consider the aspects of performance, security, integration and use of the implemented processes;
  • Providing support to project managers in making a technical decision and estimating the effort required to implement them;
  • Has to be up-to-date with recent, licensed or open-source services and products, so that they understand their strengths and can recommend them (if appropriate) to the management team.

Career development and benefits

  • Employee career development is one of the major values of CustomSoft, and we are dedicated to helping them take advantage of the right promotion and professional mobility opportunities;
  • A training plan (technical, product & functional) to ensure performance and integration in the team;
  • Competitive salary package and real benefits;
  • Growth potential in an international-oriented company;
  • Very friendly and relaxed work environment;
  • Flexible working hours;
  • Medical insurance;
  • Bookster Pass;
  • 3 days of extra leave (December 24th and 31st; birthday);
  • Corporate gifts for various occasions (Easter, Christmas, birthday);
  • Team events;
  • Remote work.

Company description

Present on the software market since, CustomSoft stands out in two business directions: e-commerce and custom software (web and mobile).

CustomSoft specializes in the development of business applications in areas such as e-commerce, automotive, retail, distribution, production or telecommunications.

CustomSoft is also a vendor and implementer of the international e-commerce platforms VTEX, BigCommerce and Akinon.

VTEX provides companies with the first and only integrated Marketplace for commerce and order management by offering an innovative approach, ranging from password-free online payment programs to services that allow stores to maximize business model efficiency and redefine how they work with customers. Suppliers and partners to deliver a unique consumer experience.

VTEX Commerce Cloud is a flexible platform based on an architectural network of microservices and various APIs that allow customers to develop scalable applications without a complex infrastructure.

Given the rapidly changing market and needs, BigCommerce is designed to improve the customer’s shopping experience and business agility, reduce costs, speed up market access, and more. BigCommerce is one of the most versatile and agile e-commerce platforms, offering innovation to keep companies ahead of the competition.

BigCommerce is one of the most important e-commerce cloud platforms globally, used by both well-known companies and growing companies. BigCommerce combines enterprise functionality with open architecture, an application ecosystem and top-of-the-line performance. In this way, BigCommerce allows companies to increase online sales by 80% less cost, time and complexity than on-premise software.

Given all the rapid changes in this market, Akinon is designed to help companies grow and reduce geographic barriers, improve the customer experience, manage multiple websites on the same platform and, overall, gives companies an advantage to stay ahead of the competition.

Akinon is a cloud-based omnichannel trading platform, a suite of state-of-the-art applications. It has scalable features that help stimulate the growth of your business. Akinon offers state-of-the-art omnichannel solutions for top brands worldwide, such as Samsung, Lacoste, Tefal, Samsonite, Marks & Spencer, Sephora, etc.

We try to approach each project starting from the client’s requirements, but completing with everything necessary so that the client’s expectations are always exceeded. We bring as much added value to the client in the budget.

Well-developed internal procedures ensure a high quality of analysis, development, testing and project management services.

Our clients confirm this, choosing to work with us again every year. 30% of the new projects belong to our clients we have worked with before, and 40% are projects that come through recommendations.

The same passion we have since the beginning of our activity led to the creation of CustomSoft UK, US and Portugal. We believe that all companies should keep up with the evolution of the market, that’s why we did our mission to help them. Our presence in the United States, the United Kingdom and Portugal gives us the opportunity to use the knowledge we have acquired since, thus establishing our presence on the market.

Apply here!

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